We planned to send Toby for grooming as usual at Doggie Doggie, but it were closed for the public holiday. So we drove all the way to Kepong, rounded a few lot shops and finally we decide to try on a pet sop name Dept Pet shop, hope I didn't mistaken the shop's name.
The reason why we choosed the shop coz we are able to see the groomer thru the glass while they were gromming Toby. We heard alot of stories about how rude some of the groomers when they groom the furkids. So we let them took Toby in for a bath, and we were waiting anxiously for Toby to come out to watch them groom him. After an hour plus, we still have seen Toby, so we ask and they told us they were doing him inside. My God, they were grooming him inside, not at the see thru glass room. We heard alot of dog's barking and we are not sure wether it's Toby or other's dog. Almost 2 hours, Toby came out.
We did a random checking to make sure Toby were fine. I read some post at the pet's forum, saying that there were times groomers might accidently cut the ears till bleeding. But to our disappointment, they didn't trim the ear's fur at all...even the paw. When I confront the worker about it, they give us the reason is...they forgot to trim the paw's fur. How on earth can they forget?It was just a basic grooming we are talking here...I thought they were the pros and I pay for their services. So they took Toby in, but this time, they did it in the see-thru glass room. They were gently handling him because both of us were locking our eyes ball at them. Secondly, Toby's body were still a little wet when he came out. Well, we didn't wanna complain much as we are really not satisfy at all with the services provided. So not professional!
As we have visited alot of pets shop previously because we wanna see how's the groomer attitude and the shop environment. And of coz we will only send Toby to where we can monitor him while he is being groom. Last 2 weeks, we went to a pet shop in Damansara Uptown, to have a check on the place and their services, once we step out from the shop, the first statement from baby is..."There is NO WAY that we will send Toby for grooming here!"...why? Because she saw the groomer treating the furkid very rudely....for example, the groomer were pulling the furkids tail so hard because the furkid refuse to let him groom at the butt's side. And of coz, the owner was not around there..as we are the only customer in there at that moment. Get the picture? We just don't wish our furkid to be torture by these so-called professional groomers when we send him over. We still prefer Doggie Doggie because we can watch Toby and I guess the groomer's there were gentle (might be due to we are watching closely while they were handing Toby).
Conclusion, the pet shop in Kepong (Dept Pet) was really not professional at all. No more 2nd visit!
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